Delivery & Returns

 

 

We package each blanket and scarf as though it is a gift, because whether you are treating a loved one or yourself we want it to feel special. Everything is hand-wrapped with care and sent with love from our studio in Edinburgh, Scotland.

We are also environmentally conscious and will wrap up multiple items together to save on paper and packaging. If you would like your blankets or scarves individually wrapped, please select this option at checkout or add a gift note to the items you packaged separately. 

Every single purchase matters to us and we want you to know that; from our beautifully designed The Tartan Blanket Co. box to the tissue sealed with a sticker- every detail is important.

Our products are well protected and ready to be gifted with no receipt or invoices in the packaging, so you can send it straight to the recipient! 

Want to add a gift note? Select from our range of TBCo. designs and we'll handwrite your message! 

Dispatch Time

Shipping to the USA usually takes between 1-3 days.

All of our products are in stock in our Edinburgh warehouse. We try our very hardest to get orders shipped out the same day that we receive them. If you're looking to place an order for urgent delivery, this will need to be ordered before 12pm GMT to give us time to prepare and gift wrap your item before our courier collection.

Our warehouse is closed at weekends to give our hard-workers some time off, so any orders placed at weekends will be dispatched on the following Monday. We will, of course, keep you updated on its progress, so you’ll always know what’s happening. If you need your order quickly, do get in touch and we'll do our best to help.

Please note that if you've selected our embroidery service, this can add up to 5-7 working days to your order delivery time. 

Delivery Costs

Delivery charges vary by country and item. If you enter an address at checkout, you can then find our handy delivery calculator.

USA express shipping is FREE for all orders over $99, and we cover USA duties, too!

Gift cards do not count towards the free shipping minimum.

For USA deliveries, we use DHL Express. 

Exchanges, Returns & Local Returns Address

If you’re after an exchange, please choose ‘Exchange’ from the ‘Reason for return’ dropdown and include a wee note in the parcel to let us know what you’d like instead. If you choose one of the other reasons, we’ll automatically refund it for you.

Unfortunately products which have been embroidered are unable to be returned or exchanged unless faulty. 

 

EZI Returns

To make shipping back to us simpler and at local charges you can return to our local warehouses.

This is super straightforward and all you need to do is create your own returns label and take it to the nearest drop off location provided. And don't forget, we’re here for you if you get stuck!

Please note that if no service is displayed when creating a label it may mean there is no drop off location available within approximately 15 to 20km of the address entered.

In this case you can use the addresses below to send the order back to us:

USA

UKP - EZI - Eagle & Fox
3390 Rand Road Ste C
South Plainfield
NJ 07080-1307 
United States

Canada

Eagle & Fox – Ezi Returns
C/O Delivery
Net 45 Mural Street, #3
Richmond Hill, ON
L4B 1J4
Canada


Please clearly mark 'returned goods' and your order number on the outside of the package.

If you’re not sure which service is best to use, please just get in touch.

We want you to be completely happy with your purchase so we accept returns, unused and in the original condition, up to 60 days after purchase. But if you have a problem with your purchase, please get in touch immediately. We’re here for you every step of the way!