Delivery & Returns

 

Where does this store ship to?

This store ships to the US and Canada. Shipping to the UK & ROW, EU or AU? To be redirected please select the relevant country below.

UK & ROW | EU | AU

Dispatch Time

All of our products are shipped from Edinburgh, Scotland. If you're looking to place an order for urgent delivery, this will need to be ordered before 12pm GMT to give us time to prepare and gift wrap your item before our courier collection. Our warehouse is closed at weekends to give our hard-workers some time off, so any orders placed at weekends will be dispatched on the following Monday.

US Delivery: 1-3 working days 

CA Delivery: 2-4 working days

Please note that if you've selected our embroidery service, this will add 2-3 working days to your order delivery time. 

We will keep you updated on its progress, so you’ll always know what’s happening. If you need your order quickly, do get in touch and we'll do our best to help.

Delivery Costs

Delivery charges vary by country and item. If you enter an address at checkout, you can then find our handy delivery calculator.

USA express shipping is FREE to Mainland US, Hawaii & Alaska only. Eligible on orders over $99, and we cover these duties too!

US oversees territories not eligible for free shipping and duties: American Samoa, Guam, Northern Mariana Islands, Puerto Rico, US Virgin Islands, Marshall Islands, Micronsesia, Palai.

Canada express shipping is FREE for all orders over $99 USD, with duties and taxes applicable on arrival. 

Gift cards do not count towards the free shipping minimum.

How are my items packaged?

We package each blanket and scarf as though it is a gift, because whether you are treating a loved one or yourself we want it to feel special. Everything is hand-wrapped with care and sent with love from Edinburgh.

We are also environmentally conscious and will wrap up multiple items together to save on paper and packaging. If you would like your blankets or scarves individually wrapped, please select this option at checkout.

Our products are well protected and ready to be gifted with no receipt or invoices in the packaging, so you can send it straight to the recipient! 

Want to add a gift note? Select from our range of TBCo. designs and we'll handwrite your message!  

Exchanges & Returns

We want you to be completely happy with your purchase so we accept returns, unused and in the original condition, up to 60 days after purchase. If you have a problem with your purchase, please get in touch immediately. We’re here for you every step of the way!

We can’t offer worldwide exchanges so just make a return and place a new order if you were looking for a replacement. 

Unfortunately products which have been embroidered are unable to be returned unless faulty.

EZI Returns

To make shipping back to us simpler and at local charges you can return to our local warehouses in USA and Canada.  Please clearly mark 'returned goods' and your order number on the outside of the package

This is super straightforward and all you need to do is create your own returns label using EZI returns and take it to the nearest drop off location provided.

Please note that if no service is displayed when creating a label it may mean there is no drop off location available within approximately 15 to 20km of the address entered.

In this case you can use the addresses below to send the order back to us:

USA

UKP - EZI - Eagle & Fox
3390 Rand Road Ste C
South Plainfield
NJ 07080-1307 
United States 

Canada

Shiphero - EZI - Eagle & Fox
5900 14th Avenue
Markham, ON L3S 4K4
Canada

Returns Responsibility

Returned items are the customer’s responsibility until they reach our warehouse, so please make sure they’re packed safe and secure for their journey back to us. Please remember to keep proof of postage in case you need to contact the courier about your return.