Returns

 

We want you to be completely happy with your purchase so we accept returns, unused and in the original condition, up to 30 days from delivery. If you have a problem with your purchase, please get in touch immediately. We’re here for you every step of the way!

We don't offer exchanges at the moment, so please make a return and place a new order if you are looking for a replacement. If you received an item as a gift, please contact our team at hello@tartanblanketco.com.

Visiting Edinburgh? Items purchased in store or online can also be returned to our store at 170b Great Junction St, Leith, Edinburgh EH6 5LJ. 

Unfortunately products which have been embroidered are unable to be returned unless faulty.

How it works

To find the most relevant returns information for your country, please select your region below.

UK |  US & CanadaEUAustralia  |  Rest of World

 

UK

If you are in the UK, returns are free. See below for the rest of the world returns.

To start your return click here. You will be taken to our returns portal to create your return and free label. You'll have the option to choose your preferred courier and drop off point and you'll be provided with the relevant QR code.

We’re not currently able to accept exchanges. If you would like a different item please return it to us and place a new order. If your item was a gift you received, please contact our team at hello@tartanblanketco.com.

Once you’ve created your label, just attach it to your parcel and drop it into your local post office.

Items purchased in store or online can also be returned to our store at 170b Great Junction St, Leith, Edinburgh EH6 5LJ. 

Unfortunately products which have been embroidered are unable to be returned or exchanged unless faulty. 

Refunds will be processed within 7-10 days of the parcel arriving at our warehouse.

Returns Responsibility
Returned items are the customer’s responsibility until they reach our warehouse, so please make sure they’re packed safe and secure for their journey back to us. Please remember to keep proof of postage in case you need to contact the courier about your return. 

 

US & Canada

EZI Returns

To make shipping back to us simpler and at local charges you can return to our local warehouses in USA and Canada.  

Please use the addresses below to send your order back to us. Clearly mark 'returned goods' and your order number on the outside of the package.

USA
GEPS - EZI - TBCo
845 Carol Court
Carol Stream,
IL 60188 
United States 

Canada
No3rd - Ezi - TBCo
10001 Boulevard Ray-Lawson
Anjou QC H1J 1L6
CANADA

Refunds will be processed within 7-10 days of the parcel arriving at our warehouse.

Returns Responsibility
Returned items are the customer’s responsibility until they reach our warehouse, so please make sure they’re packed safe and secure for their journey back to us. Please remember to keep proof of postage in case you need to contact the courier about your return. 

 

EU

EZI Returns

To make shipping back to us simpler and at local charges you can return to our local warehouses in France, Germany, Sweden and Netherlands.

Please use the addresses below to send your order back to us. Clearly mark 'returned goods' and your order number on the outside of the package.

Germany
Ezi Returns - Eagle & Fox
Industriestraße 30
21394 Kirchgellersen
Germany
 
France
M Burch - Eagle & Fox
Maison Tajan
Village Den Haut
Gouaux de Larboust
31110 France
 
Sweden
EZI - TBCo
Röra Byväg 5
41878 Göteborg
SWEDEN

   
Netherlands
Global ecommerce experts - TBCo
Ezi Returns
Rijnlanderweg 766 Unit H
2132 NM Hoofddorp
Netherlands 

Refunds will be processed within 7-10 days of the parcel arriving at our warehouse.

Rest of Europe Returns

If you’re not based in Germany, France, Sweden or Netherlands, you can send your parcel to any of the EU EZI hubs listed above, or directly to us at the address below. Please include a note in your order including your name and order number.

Please send to: 

TBCo
52 Bangor Road,
Edinburgh,
EH6 5JU

If you’re not sure which service is best to use, please just get in touch and we’ll be happy to guide you through the process.

Refunds will be processed within 7-10 days of the parcel arriving at our warehouse.

Returns Responsibility
Returned items are the customer’s responsibility until they reach our warehouse, so please make sure they’re packed safe and secure for their journey back to us. Please remember to keep proof of postage in case you need to contact the courier about your return. 

  

Australia

Local Returns Address

To make shipping back to us simpler and at local charges you can return to our local warehouse. 

Please use the address below to send your order back to us. Clearly mark 'returned goods' and your order number on the outside of the package.

Pro Prep - Ezi - TBCo
602-612 Botany Rd
Alexandria NSW 2015
AUSTRALIA

If you’re not sure how to do this, please just get in touch and we’ll be happy to guide you through the process.

Refunds will be processed within 7-10 days of the parcel arriving at our warehouse.

Returns Responsibility
Returned items are the customer’s responsibility until they reach our warehouse, so please make sure they’re packed safe and secure for their journey back to us. Please remember to keep proof of postage in case you need to contact the courier about your return. 

 

Rest of World

Unfortunately we can’t offer free returns worldwide. If you’re from outside the UK you’ll need to create your own label and find your own shipping method. Please include a note in your order including your name and order number.

Please send to:
TBCo
52 Bangor Road,
Edinburgh,
EH6 5JU

If you’re not sure which service is best to use, please just get in touch and we’ll be happy to guide you through the process.

Refunds will be processed within 7-10 days of the parcel arriving at our warehouse.

Returns Responsibility
Returned items are the customer’s responsibility until they reach our warehouse, so please make sure they’re packed safe and secure for their journey back to us. Please remember to keep proof of postage in case you need to contact the courier about your return.